After-hours calls
Without Pulse
Goes straight to voicemail on nights and weekends
With Pulse
Gets a branded text within about 30 seconds, day or night
Every missed
call is a customer
calling a competitor
Pulse texts back the moment you miss a call, within 30 seconds, in your shop's name. You keep the lead instead of losing it to the next number on the list.
9:41
SH
Summit HVAC Services
iMessage
30s
time from a missed call to Pulse's automatic text-back reply
Every missed call, automatically
A missed call can still become the next job
Pulse texts back fast, keeps the conversation going, and gives your team the details when someone needs to step in.
Explore the full workflowText back while they are still looking
When an unanswered call reaches Pulse, the caller gets an approved text-back without waiting for a manual callback.
Keep the conversation moving
The caller can text back and keep the thread going instead of hanging up on a voicemail greeting.
Collect the details before you step in
Pulse collects what the caller needs before your team ever picks up the thread.
Keep the full exchange together
The whole exchange stays in one text thread under your business name, not scattered across voicemail and callbacks.
Built for your industry, designed to convert.
Pulse stays fast. The questions, urgency rules, and staff handoff adapt to the work your caller actually needs.
What a full Pulse workflow looks like end to end
Guest conversation
Sunset Sound Cottage
Missed call8:42 PM
Guest intentArrival help
Owner handoffUrgent · claimed
Next action
Owner notified with the guest's request and conversation history
One guest conversation across every handoff
Sunset Sound Cottage ran Pulse around its existing OTA and direct-booking tools to catch missed inquiries, answer approved guest questions, escalate urgent issues, and keep the owner informed.
- Text-back in about 30 seconds
- AI triage with human takeover
- Booking, payment, and review handoffs
What changes once Pulse is answering
Missed calls stop becoming blind callbacks. Pulse responds, gathers context, and gives your team a clear next action without replacing the tools they use.
Response time
Without Pulse
Sits there until a busy employee has a free minute
With Pulse
Starts automatically the moment a call goes unanswered
Lead information
Without Pulse
A callback starts from zero, with no idea why they called
With Pulse
Has the job details before your team picks up
Staff handoff
Without Pulse
Sticky notes and another round of phone tag
With Pulse
One alert opens the full conversation, ready to take over
Booking
Without Pulse
Back-and-forth calls just to land on a time
With Pulse
Customer picks their own slot right from the text
Review requests
Without Pulse
A review only happens if someone remembers to ask the customer
With Pulse
Pulse texts the customer a review link once the job is marked done
Choose how far Pulse carries the follow-up
Every plan texts missed callers back and continues the conversation. Higher tiers add volume, triage, and more of the work that happens after a customer replies.
Our next 5 customers keep this price for their first year, then move to standard pricing.
Questions before you switch on Pulse
No. Your existing number keeps ringing normally. During setup, we configure a dedicated Pulse number for your business. It serves as the forwarding destination for unanswered calls and the sender for follow-up texts, without replacing your published number, unless you want it to.
Every plan can keep the text conversation going using the business details you approve, and your team can take over at any time. Pulse AI expands that follow-up with intent and urgency triage, appointment scheduling, review requests, invoicing, and staff-approved payment links.
Automated invoicing is a key part of Pulse AI. The invoicing workflow prepares the invoice and secure payment link from the job details. An authorized employee checks the customer, amount, and line items before anything is sent, and Stripe handles the payment.
During an activated Pilot, an authorized employee can open the secure conversation link and reply. Automated replies pause after the employee's message is delivered.
During an activated Pilot, Pulse alerts the consented owner or staff number configured during onboarding. The alert includes a secure link to the conversation when takeover is available.
Pulse keeps responding, so the next caller is not dropped because you crossed the monthly allowance. We review the pattern with you and, if the higher volume continues, help you move to the plan that fits. There is no surprise per-call overage charge.
Pulse AI can send customers to an approved booking experience. It only shows availability from a trusted schedule or after staff confirmation, so Pulse never invents an appointment time.
We handle most of the setup with you, including call forwarding, approved business details, staff alerts, and go-live testing. Once you approve the checks, the 14-day pilot runs alongside your existing phone setup. There is no setup fee or card, and you review what Pulse handled before deciding whether to continue.