Leak triage
AIBefore: An active leak waits beside routine estimate requests in voicemail.
Pulse identifies active water and alerts the on-call person immediately.
Pulse for plumbing companies
An active leak will not wait for a callback
Pulse texts missed callers back, separates urgent water problems from routine requests, and gives your team the context to respond without starting from zero.
Why the response matters
When water is moving, the customer is calling the next plumber before your voicemail greeting ends. A fast, useful response keeps the conversation open.
Instead of
A phone number with no fixture, location, or active-leak context
Pulse collects
Problem type, whether water is active, affected area, address, and access details
Industry intake
A leak and a routine estimate cannot share one voicemail
A dripping fixture, blocked drain, and active supply-line leak cannot share one undifferentiated callback queue. Pulse identifies what is happening before dispatch takes ownership.
Fixture or system involved
Whether water is actively leaking
Affected room or area
Property type and address
Shutoff status if the customer already knows it
Preferred service window
From missed call to owned conversation
What Pulse asks, and what it hands off
Job-detail collection
AIBefore: The first callback is spent reconstructing what happened and where.
Pulse gathers the fixture, symptom, affected area, and property details first.
Human takeover
AIBefore: Customers repeat the story when the conversation moves from office to technician.
During an activated Pilot, an authorized employee opens the secure thread and replies with its existing context.
Completion follow-up
AIBefore: Review requests depend on a technician remembering after the next dispatch.
Verified completion can trigger a compliant review request.
Example handoff
The customer does not have to start over
Pulse gathers context first. When a person takes over, the conversation and ownership stay clear.
pulse
Hi, this is Harbor Plumbing. Sorry we missed your call. What is going on, and is water actively leaking right now?customer
The water heater is leaking across the garage floor.pulse
I am flagging this as urgent for the on-call team. What is the service address and best callback number?employee
I have the details and am checking the nearest available technician now.Common questions
What your team should know before setup
Does Pulse give plumbing advice?+−
No. Pulse collects context and escalates defined urgent situations. Diagnosis, safety instructions, pricing, and repair decisions stay with qualified staff.
How are active leaks handled?+−
Approved active-leak and safety phrases can pause automation and alert the on-call person immediately with the conversation context.
Can a technician take over the text conversation?+−
During an activated Pilot, an authorized employee can open the secure conversation link and reply. Automated replies pause after the employee's message is delivered.
Do we need a new public number?+−
No. Customers keep calling your existing line. Conditional forwarding routes only the unanswered-call path into Pulse.
See how Pulse handles the next missed plumbing call
Try the personalized demo, then run Pulse alongside your existing phones for 14 days.
Try it on your phone