Estimate intake
AIBefore: Employees call back without knowing the vehicle, damage, or insurance situation.
Pulse gathers the initial estimate details before a person steps in.
Pulse for auto body shops
The next collision job should not disappear into voicemail
When your estimator is outside or the front desk is handling an insurer, Pulse texts missed callers back and collects the details your team needs to respond.
Why the response matters
A driver with fresh collision damage is usually calling more than one shop. The first useful response has the advantage.
Instead of
A voicemail with a phone number and little usable context
Pulse collects
Vehicle, damage, drivability, tow need, and preferred estimate window
Industry intake
A missed estimate call becomes the next shop's job
The caller may need a tow, an insurer-approved estimate, or reassurance that the vehicle is safe to drive. Silence sends that opportunity to the next search result.
Vehicle year, make, and model
Damage location and short description
Whether the vehicle is drivable
Tow requirement
Insurer and claim status
Photo availability
Preferred estimate window
From missed call to owned conversation
What Pulse asks, and what it hands off
Drivability and tow triage
AIBefore: Urgent collision calls sit beside routine status questions in voicemail.
Urgent and non-drivable situations are flagged for immediate human review.
Repair-status routing
AIBefore: Status calls interrupt estimators and technicians throughout the day.
Pulse identifies status requests and routes them with the existing repair context.
Post-pickup review
AIBefore: Review requests depend on somebody remembering after a busy delivery.
Completed or picked-up work can trigger the same public Google review link.
Example handoff
The customer does not have to start over
Pulse gathers context first. When a person takes over, the conversation and ownership stay clear.
pulse
Hi, this is Classic Collision. Sorry we missed your call. Are you looking for an estimate or checking on a repair?customer
I was rear-ended this morning. The trunk will not close but I can still drive it.pulse
I can help with an estimate request. What year, make, and model is the vehicle, and has an insurance claim been opened?employee
I have the details. I can review the photos and confirm an estimate window for tomorrow.Common questions
What your team should know before setup
Does Pulse schedule the repair?+−
No. Pulse can request an estimate, intake, tow-coordination, or pickup window. Your shop controls repair timing after teardown, insurance, parts, supplements, and capacity are understood.
Do we have to replace our shop phone number?+−
No. Your existing number keeps ringing normally. Conditional forwarding sends only unanswered calls into the Pulse workflow.
Can a front-desk employee take over?+−
During an activated Pilot, an authorized employee can open the secure conversation link and reply. Automated replies pause after the employee's message is delivered.
Does Pulse already integrate with CCC ONE?+−
Not yet. The first version uses safe link handoffs and manual completion triggers. Native integrations are labeled live only after API access and end-to-end testing are complete.
See how your shop handles the next missed estimate request
Try the personalized demo, then run Pulse alongside your existing phones for 14 days.
Try it on your phone